products

Tea is new to me, and where can I know more about tea?

We are not only focusing on bringing best tea products, but sharing tea lore to tea novices and veterans alike in our blogs.

What teas can I buy on Teadaw?

We are offering a considerably wide range of organic Chinese tea from traditional green tea to niche dark tea. Check all the collections here.

Where do Teadaw teas come from?

To ensure the tea arriving on your hands is the best and freshest, we visited a host of tea gardens in China, the home of tea, and finally decided to source green tea, yellow tea and one of the three types of black tea from a tea field in Mabian, Sichuan Province, while two types of black tea and dark tea is from Ningcang, Yunnan Province. It is worth noting that both of the tea plantations are two of the few certified by USDA/ECOCERT/Chinese Organic Certification. If you want to know more about our tea gardens, click here.

Do Teadaw teas contain any allergens?

No. One of our creeds is to only provide 100% organic Chinese tea without any additives so that any of you can enjoy without any worry.

Are Teadaw teas suitable for vegans?

Abosolutely Yes. We don’t allow any additives or other ingredients like egg, dairy and honey to be added during the making process.

Which teas can I drink while pregnant/breastfeeding?

Though our tea is 100% organic and natural without any harmful materials, we can not guarantee there won’t be any side effect due to the fact of tea containing caffeine and your personal drinking habits. We suggest you consult your doctor before drinking our teas.

Do Teadaw teas contain caffeine?

Yes, all the four types of Chinese tea on our site contain a considerable amount of caffeine. However, we can’t give you a concrete figure about the caffeine content each type has so the amount of caffeine in a cup of caffeine is used as the reference. Green tea: about a quarter of caffeine in a cup of coffee/Black tea: about a half of caffeine in a cup of coffee/Yellow tea: about a quarter of caffeine in a cup of coffee/Dark tea: about a half of caffeine in a cup of coffee.

Are Teadaw teas organic?

Yes. We only provide organic tea and all of the teas are tested and certified by USDA/ECOCERT/Chinese Organic Certification. See all our 100% organic teas here.

Does Teadaw sell decaffeinated tea?

No, here at Teadaw we do not decaffeinate any of our teas. The decaffeination process involves a lot of chemicals that can affect the flavour and quality of the tea. For this reason we do not have decaffeinated tea as part of our range.

What is the right way to store my Teadaw teas?

Different tea require different ways of storage. Luckily for you, we provide a blog to introduce the specifically right way to store our teas. Check here.

Can I return the tea I purchased online if I don’t like the flavour?

Sorry. Only goods in a undamaged package can be returned.

Does tea expire? Is it safe to drink tea after it’s expired?

All our teas have a expiry date. Green tea/yellow tea: one year and a half Black tea/dark tea: three years. we recommend enjoying them before they expire to ensure you get to experience their full and delicious flavour.

What should I do if my tea doesn’t taste right?

We try our best to ensure the quality of teas on your hands. If you there is something amiss about the tea’s quality, please contact us by sending email to info@teadaw.com for the solution.

What should I do if there is a problem with the quality of my tea?

We try our best to ensure the quality of teas on your hands. If you there is something amiss about the tea’s quality, please contact us by sending email to info@teadaw.com for the solution.

What can I add to Teadaw teas?

The original flavor of our teas is delicious enough but you can add some sweeteners like honey, lemon and sugar to satisfy yourself to your heart’s content.

How many cups of tea should I have for a day?

It varies for different people. However, generally speaking, 4 to 6 cups a day is a safe number for you. Exceeding 6 cups might result in side effects that you should definitely avoid.

Does Teadaw sell wholesale?

Yes, in addition to affiliate program, anyone who wants to buy our tea in bulk could click this page to know how to be a wholesaler of ours and how the program works.

ordering

What should I do if I can’t find a product/the product I’m looking for is out of stock?

If you see your desired product is out of stock, you can send an email to service@teadaw.com to tell us your need and we will notify you as soon as the product is available again.

I’ve received a broken or damaged item/wrong item/something’s missing from my order.

So sorry to hear that. If this happens, please contact service@teadaw.com and give us your order number and item photo, and our online service team will try our best to solve the problem.

I’ve placed my order, but my shipping details are incorrect. How can I change my details?

Please email us at service@teadaw.com and we will endeavour to fix up your details before your order is dispatched.

I’m having trouble placing an order. Who can help me?

Please get in touch with our online team at service@teadaw.com.

Wonder if I ordered successfully?

Once your order has been placed, you will receive a confirmation email with details of your order and an order number. If you created an account, you will be able to check your order in the My Account section. If you have been charged for an order but haven’t received a confirmation email, get in touch at service@teadaw.com. Please ensure you have checked your junk mail folder first.

Is there any ways to change my order once it’s been submitted?

We are happy to change or amend your order if the request is received before the order has been dispatched. Please email us at service@teadaw.com and we will do our best to amend your order in time. Please note that you will need to pay for any price difference that arises as a result of the change, and we will need to collect this payment via credit card over the phone.

What types of payment does Teadaw accept online?

We accepts all major credit cards and PayPal.

will Teadaw keep my personal information safe?

Please read our privacy policy here.

Teadaw takes a number of measures to prevent fraudulent use of credit cards and other online payment systems. If you believe your card has been used for a purchase with Teadaw without your permission, please send email to service@teadaw.com.

How to use a promotional code?

You can enter the code in the Checkouts page.

Need I pay tax?

 It depends on the address of the person receiving the item. We will not charge the tax If there is any you should pay.

I live in Africa. Can I still place an order?

No matter where you are ordering from, we are able to deliver it to you. However, the shipping fees vary for different country. Make sure to know how much the price of shipping before you order.

If I see a price reduction on Teadaw.com for an item I recently purchased from Teadaw.com, can I receive a refund of the price difference?

If an item you purchased from Teadaw.com is reduced in price on Teadaw.com within 10 days of your order date, you may contact our Customer Service Team to receive a refund of the price difference. Price adjustments are done only on a per item basis and only once per item. This does not apply to discounted or free shipping offers, or general changes in the price of shipping. This does not apply to discounts that apply to an entire order (e.g., percent or monetary amount off your entire order promotions).

delivery

I haven’t received my order yet.

If your delivery time has passed the estimated timeframe, please drop us a line at service@teadaw.com and we will be able to look into it for you.

What delivery service does Teadaw use?

All our orders are shipped with EMS

How long will my order take to arrive?

Normally speaking, the delivery time is between 7 to 10 working days.

account

How do I create an account?

You can create an account by clicking on login/register on the top right side of the site.

I can’t log in to my account.

Please send an email to service@teadaw.com and one of our team members will be in touch to give you a hand.

Forgot my password.

Click on the login/register page, then click on I’ve forgotten my password. You’ll be emailed a link to change your password.

feedback

Where can I provide feedback on my experience with Teadaw?

We love hearing from our customers, so please get in touch by sending an email to service@teadaw.com.

Where can I express my thought on Teadaw products?

Every product page has a review section, where you can read other customers’ thought and write down your own review for others.